Terms & Conditions OUR COMPANY

Shipping Policy

Effective Date: 13th of July 2024

1. General Information

• All orders are subject to product availability.
• If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment. (Please make sure product availability before making the payment)

2. Shipping Locations

• We ship island wide.

3. Shipping Costs

• Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
• Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

4. Delivery Time

• Estimated delivery times are to be used as a guide only and commence from the date of shipping, rather than the date of order.
• Delivery times may vary due to carrier shipping practices, delivery location, and the items ordered. Products may be delivered in separate shipments.

5. Damaged Items in Transport

• If there is any damage to the packaging on delivery, contact us immediately at orders@icts.lk / +94 775 66 33 66.

6. Order Tracking

• After placing your order, you will receive an email with tracking information once your order has been dispatched. You can track your order through the carrier's website.

7. Delayed or Lost Orders

• If you experience a delay or if your order does not arrive, please contact us at orders@icts.lk / +94 775 66 33 66. We will assist in tracking the package and ensuring its delivery.

8. Contact Information

• If you have any questions about our shipping policy, please contact us at:
ICT Store
No 11/1, Woodward Road, Galle. (Registered Address)
orders@icts.lk
+91 224 82 82 / +94 775 66 33 66